InfoSec Connect Employer FAQs

How do I post a job for free?

Our system will walk you through the quick and easy process, collecting details about your company and your hiring needs to find the plan that would work best for you should you choose to subscribe with us.  Once your plan has been identified, you simply and click “Launch Job”.  Your job will be posted immediately and you will not be charged if you cancel your account within 7 days. If you decide to cancel before the free trial ends you will not be charged anything and the candidates you receive are yours to keep.

 

What is a “job slot?”

Job slots are sort of like parking spots for your postings.  For instance, if you select the Accelerator plan with 5 job slots, you can post 5 jobs today and replace them with 5 different jobs tomorrow. Job slots are easily swapped out to satisfy your team’s shifting priorities.  You are encouraged to “park” different jobs in the same job slot at any time. Need additional job slots?  It’s easy to upgrade your plan here.

 

What are InfoSec Connect’s job posting guidelines?

To learn more about the kinds of jobs that can be posted to InfoSec Connect, please view our job posting guidelines.

 

What If I want to keep one job posting up for months at a time?

Perpetual Postings

Sometimes a job posting represents multiple hires, sometimes it is a niche role and has been open for months as you search for the right hire or sometimes you’re constantly “trolling” for the same talent.  We understand that some jobs take longer to fill than others, and some are simply perpetual postings.  No matter the status of the job, we will work diligently to ensure all of your jobs receive as much exposure as possible.

 

Do newer jobs get more views?

Potentially.  Job seekers are most interested in new content and will often sort positions by “newest”. However, the most important content for any job seeker is relevant content, regardless of posting “age”.

 

Do I need to close and repost my jobs to get more traffic?

No. We do not penalize jobs for aging. Our goal is to provide relevant matches to job seekers regardless of posting age.  To us, it makes no difference whether your job is 2 or 200 days old.  As long as you’re providing relevant content, we’ll make sure it comes up in job seeker search.

 

I need more traffic to my posting – what should I do?

Information Security is one of the most difficult arenas to find qualified talent.  That’s why we’re here.  Not only do we offer proactive reach out to tens of thousands of candidates, we also offer sourcing plans to fit your needs.  We specialize in security and our network and sourcing expertise is unmatched in the field.  Together, we can find the candidates you need by helping them find you! Contact us.

 

Is InfoSec Connect Secure?

Security and privacy are extremely important to us at InfoSec Connect and we make every effort to ensure user data is handled securely. We use some of the most advanced technology for internet security that is commercially available today. Below is a partial list of security measures we take to protect your data:

  • All our systems utilize SSL (Secure Sockets Layer) – the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.
  • Physical Security: All InfoSec Connect systems and infrastructure are hosted with AWS, which is fast-becoming the gold standard for data center security.
  • Our firewalls restrict access to all ports except 80 (http) and 443 (https).
  • No outside vendors have direct access to our systems.
  • All user-created passwords are stored in encrypted format.
  • All software and systems are regularly updated and patched to mitigate exposure to vulnerabilities.
  • InfoSec Connect is Payment Card Industry Data Security Standard (PCI DSS) compliant. Credit card data is not stored or transmitted through our system.  Our PCI DSS verified credit card hosting provider accepts card payment, and stores, processes and transmits cardholder data.

 

How many jobs can I post?

How many do you need?  InfoSec Connect offers multiple subscription plans based on your specific needs.  Remember, these are job slots, so you may not need to purchase as many postings as you would on other sites.  If you’re toying between two different locations, feel free to run your job in one location for a couple of weeks and then change the location for the remainder of the month – without buying more postings.

 

What if I want two postings?  Your packages only include options for 1 posting or 5 postings.

You are not limited to selecting just one of the listed packages.  If you need two job slots, simply purchase two subscriptions.  You can add and cancel subscriptions any time.

 

I have a sensitive situation and I don’t want my company name associated with my posting? Can I create a confidential posting to keep my company name private?

Yes.  Sometimes you’re replacing an existing candidate, sometimes you just don’t want the world to know you have an inconvenient or vulnerable “hole” in the organization.  No matter what the situation, all you need to do is click the box “confidential” under “advanced fields” as you’re creating your posting.  We take care of the rest.

 

When will I start to see activity on my job?

A new job will be posted immediately to our site.  If we are working with job board partners, it can take around 24 hours to appear on their sites.  Posting views are driven by job seeker interest so depending on your posting, location, title, etc, you should start to see some activity on your job the day after it is posted. If it’s been over 48 hours and you have yet to see any activity, feel free to reach out to Contact Us.   We’d love to take a look at your account and help you optimize your company branding and job details for the best possible results.

 

Why don’t you have more job categories? What if I can’t find a category that works for me?

Select the category that best fits your job, and if your job happens to fall into more than one area, you can select more than one category.  Job categories are used to communicate new positions with candidates who have expressed interest in certain areas of expertise.  However, job title is just as relevant to candidate search as job category.  Job title is one of the first things your candidate will see as they search new positions. Be sure to insert relevant key words into both your position description and your job title – both will influence search results.  Think like a candidate and make sure you know how your competition is describing the same or similar roles.  For instance, if your HR title is “ABD Engineer” and everyone else in the industry is calling that job “Information Security Architect”, you might want to consider a functional title so that the talent you’re trying to attract recognizes themselves in your posting.

 

How do I attract more candidates?

Job performance is dependent on a wide variety of factors including branding, industry, location, key words, and perhaps 100 different variables.  Not to mention, Information Security is one of the most difficult arenas to find qualified talent.  That’s why we’re here.  Not only do we offer proactive reach out to tens of thousands of candidates, we also offer sourcing plans to fit your needs.  We specialize in security and our network and sourcing expertise is unmatched in the field.  Together, we can find the candidates you need by helping them find you!  If you feel like you would benefit from additional sourcing, contact us and we can discuss project options.

 

Should I include a phone number and/or email address in my job description?

We have multiple communication pathways for both direct candidates and incognito candidates to connect with you, so there is no need to post your personal contact information in your job description.  You can choose to have applications sent to a URL on your careers page (required for many ATS systems), or applications can be sent directly to your email address.  In addition, InfoSec Connect has an internal communications portal where candidates can reach out to you directly through the system. This helps protect you in a vulnerable world while keeping communication lines open.

 

I don’t want to subscribe.  I just want to purchase just one job for 30 days.  How do I limit my posting duration and avoid a monthly charge?

It’s simple.  Choose a plan that works for you, set a reminder on your calendar for 30 days and log back in to cancel your subscription.  You can cancel at any time, or any reason.  Period.

 

How does your system choose who gets the email alerts? How accurately does it match up?

Our matching algorithm focuses on two main areas:  geography, fitness of the job for the job seeker’s interests. If you have one position that could be located in multiple areas of the world, make sure you have postings in each of those areas or experiment with different locations for the same posting over time.

 

Can I send candidates directly to my Applicant Tracking Software (ATS)?

Of course.  Simply add an “apply” URL for each job you post. Just select the “Custom Apply URL” option on the Edit Job page and enter the URL that points directly to the application page created by your ATS.

 

I purchased an ad and it is not performing. When can I get my refund?

There are times where your ad does not perform well due to supply and demand ratios on the job seeker side, difficult locations or other factors.  Our client support team will work with you on company branding, job details and other areas which may be holding your posting back in the market place.  InfoSec Connect does not offer refunds.  Contact us and we will be glad to help.

 

How do jobs in my industry usually perform on InfoSec Connect?

At this stage, we are still collecting metrics on job performance in specific industries.  However, in this niche market, the existing data seems to suggest that company industry is less important to posting performance than title, location, company reputation and a job seeker’s ability to “see” themselves thriving in your environment.  Consider all of these factors as you craft your company branding page, write your job description content and give your position a title. Let us know if you’d like help in any of these areas.

 

Why can’t you post for my company?

We can.  At the Command and Sourcing Plus levels, where you are posting many jobs at a time, we offer an XML feed posting creation option.  This is for qualified partners and the feed is diligently examined to ensure quality posting for our audience.  We reserve the right to cancel this feed or pull down specific positions from your feed at any time in accordance with our Job Quality and Inclusion Guidelines.

 

I purchased a plan with way more resume views, but I’ve hit the limit of 25. What’s up?

During your 7 day free trial, you will only be granted access to the first 25 resume views offered in every package.  This free trial period is to help give you a taste of the site and understand whether InfoSec Connect is a good match for your organization.  Once we have confirmed the first billing, all of your resume views will be unlocked and you can search and download from the Resume Database freely.  If you have any questions, please call us at 415-510-2973.

 

How long do posts take to appear on social networks?

InfoSec Connect posts your jobs to our social networks within 24 hours.  However, depending on the social network and the network permissions there can be a delay between the time we post and when the specific social network presents the information to their audience.

 

MANAGING JOBS

 

How do I rename my job?

To rename a job, click the name of the job from the Active Jobs page and then click the “Edit” button when you hover over job title.

 

How do I close my job?

To close a job, go to the Active Jobs tab and then click “Close” button to the right of the job name.

 

What happens when I close a job?

When you close a job, the job URL will no longer be live for candidates to apply for your job and will be removed from our partner job boards if applicable. You will not lose any of your candidates associated with the job. If you change your mind later, you can navigate to the Inactive Jobs page and click the “Re-Open Job” button to re-post the job.

 

What happens when I inactivate a job?

After a job is closed, it will be housed under the “Inactive Jobs” tab.  Inactive jobs are removed from your active job list. The candidates associated with this job will not be altered.

 

How do I re-open a job?

To reopen a job, navigate to the Inactive Jobs page and click the “Re-Open Job” button to re-post the job.

 

How do I refresh my postings?

It’s a quick fix to refresh your job postings, just close the job and select the “Clone” button. This copies the content of your job but gives it a fresh date.

 

I only need to post one more job, but all my job slots are full. Do I have to upgrade?

If you need to post an additional job but have already filled all of your job slots, then you will need to upgrade to the next available plan size. If you’re not interested in upgrading, you can close one of your active jobs to make that job slot available. Or, you can add an additional plan.  Companies can have as many plans in parallel as they want, or you can cancel the old plan and pick a new one.  It’s up to you.

Once you have an available job slot, you will be able to post your new job opportunity.

 

What types of jobs can I post?

InfoSec Connect was built to simplify both job search and candidate networking within the information security and cyber community. We take pride in offering only real and relevant opportunities to our audience with the aim of enhancing the lives of our job seekers and building great teams. Not sure your job is really a cyber or InfoSec related job?  Contact us.

For more information, please review our job posting guidelines.

 

What is the difference between job slots/job posts?

Job slots represent the number of jobs you can have live at any given time. They are sort of like parking spaces where you can park one car today, drive away and park a completely different car the next day.  There is no limit to how many times you can post and re-post different jobs.  For example, if you are on an InfoSec Connect plan with 5 job slots, you can post 5 jobs today and replace them with 5 different jobs tomorrow without needing any more slots. You can freely swap jobs in and out of these slots by closing and posting jobs as needed. Please note that candidates need time to find your posting so if you are changing your postings out too frequently, your application rates may be effected.  If you need additional job slots just select a higher plan on the Select Plan page.

 

Can I post nationwide? Internationally?

All postings on InfoSec Connect require a location for onsite work or company headquarters if you are posting a remote/virtual work position.  A specific city is required to tell candidates where your target location is in the world and your ad is searchable globally.

 

What should I include in my job description?

Writing a good job description is extremely important to attracting the right talent to your job postings. Quality information candidates are in short supply and the demand for talent is very high so be sure to check out our blog post on “5 Steps to a Great Information Security Job Posting”.  Above all, remember that Job Postings are marketing pieces, not HR position descriptions.  Don’t forget to brand your company page too!

 

How long are my ads posted?

Your ads are open indefinitely, and will not be taken down till you close them or cancel your subscription. Ad traffic is likely to decrease over time so take a moment and refresh your postings if they have been up for over 30 days.  To do this, simply visit the “Active Jobs” tab and click “Clone”.  This will create a precise duplicate of your job with a fresh posting date.  Be sure to close the original posting using the “Close” button so that you are not using an active job slot for an unnecessary job. We recommend doing this, at most, once a month and only if you notice a decrease in traffic.

 

How can I fill my position fast?

Consider position parameters like location and willingness to offer remote work.  Remote/virtual work will garner the highest number of applications because of the wide appeal.  If your job is in a smaller city or town, posting your job in the largest neighboring city is a great way to get more exposure. If you have available job slots you can post your job multiple times in nearby cities to reach a larger pool of candidates. If you do so, make sure that the cities are at least 25 miles apart from each other. If jobs are identical and too close in proximity, they are viewed as duplicates by our job board partners and will not be posted. If you don’t want to venture out that far, you can post the job again, just make sure you re-word the job description so your jobs read differently.

 

How can I avoid job seekers leaving my job page?

First of all, give them plenty to be interested in on your company and job posting page.  Another tip is to avoid any website URLs and/or contact info from your job ad. Redirection options tend to distract job seekers from the simple application process which is set up automatically on your job page. In many cases, if a job seeker is redirected to a website to apply or given an email address to send their resume too, they can be lost in the process of leaving your job page and taking those extra steps to send their resume through.

 

I did not authorize to have ads for my company posted. They have posted erroneously and need to be taken down.

To bring any compliance related issues to our attention, please call our Director of Client Experience at 415-510-2973 M-F 8am-5pm MST. To take immediate action regarding infringement of copyrighted work, please follow the steps below. It is InfoSec Connect policy to respond to alleged infringement notices that comply with the Digital Millennium Copyright Act of 1998 (“DMCA”). If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible via the Service, please notify InfoSec Connect immediately. For your complaint to be valid under the DMCA, you must provide the following information in writing: 1. An electronic or physical signature of a person authorized to act on behalf of the copyright owner; 2. Identification of the copyrighted work that you claim has been infringed; 3. Identification of the material that is claimed to be infringing and provide a link (where available) to where it is located on the Service; 4. Information reasonably sufficient to permit InfoSec Connect to contact you, such as your address, telephone number, and, e-mail address; 5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law; and 6. A statement, made under penalty of perjury, that the above information is accurate, and that you are the copyright owner or are authorized to act on behalf of the owner. > The above information must be submitted to the following DMCA Agent: > Attn: Domini Clark > Tel: +1.415.510.2973 > Email: domini@infosecconnect.com > Address: InfoSec Connect, LLC. 2635 Channing Way, Suite B, Idaho Falls, ID 83406 UNDER FEDERAL LAW, IF YOU KNOWINGLY MISREPRESENT THAT ONLINE MATERIAL IS INFRINGING, YOU MAY BE SUBJECT TO CRIMINAL PROSECUTION FOR PERJURY AND CIVIL PENALTIES, INCLUDING MONETARY DAMAGES, COURT COSTS, AND ATTORNEYS’ FEES. In accordance with the DMCA and other applicable law, InfoSec Connect has adopted a policy of terminating, in appropriate circumstances, Users who are deemed to be repeat infringers. InfoSec Connect may also at its sole discretion limit access to the Service and/or terminate the accounts of any Users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

 

MANAGING CANDIDATES

 

How will I know when someone applies?

That depends on whether you selected to send the candidates to the job URL on your careers page or if you selected to have them sent to your email address.  InfoSec Connect has worked hard to eliminate as many barriers as possible so that busy candidates can apply to your postings with ease.  If you selected “email” as your job application method, then the candidate will reach out to that email address with their application.  If you have selected “URL” as your job application method, the candidate will be redirected to your career page.  You can check the stats of your job at any time under the “Active Jobs” tab.  Here you will see job title, job status, # views and # applications.

 

Is there a limit on the number of candidates I can receive?

Absolutely not!!  There is absolutely no limit on the number of candidates that can apply to a single position on InfoSec Connect.

 

Will candidates contact me directly?

Candidates can reach you through our secure internal messaging system and those messages will be directed to the email address you have on file. If you selected “email” as your job application method, then the candidate will reach out to that email address with their application through the system.  At no point will your contact information be visible externally unless you explicitly state it in your job title, description, or hiring company information, which is strongly discouraged.

 

Can I integrate InfoSec Connect with my company’s current applicant tracking system?

Our Custom Apply URL feature will direct candidates straight to your online application when they hit the “Apply” button. Some ATS systems will allow you to specify a source during your application process as well.  In this case, you will need to work directly with your ATS provider on the solution that is right for you.  Don’t forget that you can log in to your “Active Jobs” tab at any time to view the number of applications and views.

 

What if I don’t get any candidates?

A new job posting can take up to 24 hours to appear on outside job boards and social media after you have posted. If you still haven’t received any candidates after 48 hours, please make sure your phone number and/or email address are NOT in the job description. This is because many candidates will call or email you directly rather than applying through InfoSec Connect. We distribute your job and provide the best advice we can about writing quality job titles and descriptions, but we can’t guarantee applicants. Feel free to reach out to us for feedback on your job ad or ask us other related questions.

 

How are visitors and apply clicks calculated?

We track the number of visitors to your job pages hosted on infosecconnect.com as well as the number of people who click the “Apply” button (if the job uses a custom apply URL to your ATS). In both cases, we use web browser cookies to avoid counting the same user multiple times.

 

How do I use InfoSec Messages?

InfoSec Messages was created to streamline confidential communications between employers and job seekers.   Job seekers will be able to connect with you anonymously by clicking “Send Message” on the application page.  An alert of the message will be sent to your email along with a link to log into InfoSec Connect messaging system. As you are searching resumes in the database, you can also communicate with job seekers by clicking the button “Send Message” at the top of the profile page. This can be extremely useful when communicating with “Incognito” job seekers as their profiles will be strictly confidential.  The content of your communications will not be displayed in the email notification sent to you for security reasons.

 

How can I add additional colleagues to my InfoSec Connect team?

Under “users” on the left hand navigation, you will find a tab titled, “Invite User”. There you can enter the name and email address of the colleague you would like to invite. Once you add the user, we will send them an invitation email. Then, they click on the link in the email and create their password.

 

How do candidates contact me?

The best way to communicate with candidates is through InfoSec Messages.  InfoSec Messages was created to stream line confidential communications between employers and job seekers.   Job seekers will be able to connect with you anonymously by clicking “Send Message” on the application page.  An alert of the message will be sent to your email along with a link to log into InfoSec Connect messaging system. As you are searching resumes in the database, you can also communicate with job seekers by clicking the button “Send Message” at the top of the profile page. This can be extremely useful when communicating with “Incognito” job seekers as their profiles will be strictly confidential.  The content of your communications will not be displayed in the email notification sent to you for security reasons.

 

How do I attract more candidates?

Job performance is based on a lot of factors and varies depending on industry and location. We encourage clear and concise job descriptions and titles. If you’d like to drive more candidates to your position consider adding a sourcing plan. We will pull our team of sourcing experts in to directly reach out to potential candidates and drive them directly to your posting.

 

Why has my candidate flow slowed down?

If you notice your candidate flow has slowed down, it may be time refresh your postings. It’s a quick fix to refresh your job postings, just close the job and select the “Clone” button. This copies the content of your job but gives it a fresh date.

 

Can I give others account access?

Under “Company” on the left hand navigation, you will find a tab titled, “Invite User”. There you can enter the name and email address of the colleague you would like to invite. Once you add the user, we will send them an invitation email. Then, they click on the link in the email and create their password.

 

I sent a colleague an invite to join the team, but they didn’t get it.  What do I do now?

First, check their email address and make sure the invite was sent to the right address.  Then, navigate to “Users” under the Users tab in the left hand navigation. Find the user you would like to invite and select the red button to the right titled “Resend Invitation”.

 

What does Company Administrator mean?

Administrator access is a permission that allows persons with that role to edit and delete all company job postings, cancel any subscriptions, and create other administrator users.  Regular (non-administrator) users can only edit or delete their own jobs and can create or cancel their own subscriptions.

 

What is the difference between the Company Administrator and Regular Users?

Administrators can cancel any subscription associated with the company, however, regular users can only cancel their own subscriptions purchased under the company name.  This way, if the Director of Talent Acquisition is the Company Administrator, the Information Security Manager can also be invited as a user and purchase a separate subscription under the company account.  Ultimately, the Director of Talent Acquisition will oversee all subscriptions without taking away authority from the Information Security Manager.

The Administrator over the Company account can also edit or cancel all jobs in the company. A User can only edit or cancel the jobs they have created.

The Administrator can edit billing methods or cancel the account for any subscription under the Company account.  A User can only edit their own billing methods or cancel the subscription they have purchased under their own user name.

The Administrator can set or remove access for other Administrators.  A User cannot change access controls for anyone in the Company account.

*Take care when assigning Administrator responsibility and ensure the person you are handing the “keys” to is trustworthy in your organization.

 

How do I remove a user from my account?

To remove a user from your account, click on “Users” and navigate to the tab “Users”.  You will see a list of current users under the Company Account. To the right of each user, you will find a red button “Delete User”. Once this user has been deleted from your account, they will no longer be able to login or receive any InfoSec Connect communications related to your account.

**It is important to note that Administrators on the account can delete other users with the exception of “self”.  A User can also not delete him or herself.

 

The original account holder is no longer with the company. How can I be made the account admin?

Thank you for continuing with InfoSec Connect! Please Contact Us so that we can help you with the account transition.

 

How do I change my own account information?

To change your own user information, click on the “My Account” link under the “Me” area in the left hand navigation.

 

COMPANY BRANDING

 

How do I maximize company branding on my InfoSec Connect job post?

Branding is extremely important for attracting the right talent to your job posting.  The InfoSec Connect platform has made it very easy to add a few quick links that will make a world of difference in your posting presence.  If you didn’t take the time when you originally set up your first job, you can edit your company information on through the “Profile” tab in the left hand navigation under the “Company” heading.  Click “Edit Company Information” and begin adding important information like your company logo (a must), and your website URL.  Adding in other social media links like your LinkedIn or Facebook company page will help candidates understand your culture and presence better in the larger marketplace.  Make sure potential job seekers know what you’re all about by entering a catchy tagline that will highlight all of your job descriptions.  We also support embedded videos that can work wonders when attracting tech savvy job seekers.

The best part is that once you have completed this company branding page, you never have to do it again!  This will be included in all of your job postings moving forward, saving you valuable time in the future.  We do recommend keeping this company branding page updated regularly with new information on the great things your company is doing.  Of course, if your headquarters moves or you want to highlight the new marketing video your team has produced, make sure to hop back in and ensure job seekers are always seeing you at your best!

 

RESUME DATABASE

How do I get access to the InfoSec Connect resume database?

Every plan at InfoSec Connect comes with some level of resume database search in addition to the unlimited candidates you can collect for your own posted jobs.  The resume database resumes of job-seekers that are currently active and have elected to share their resumes with hiring managers.  There are many profiles that will not have resumes associated because a specific candidate has selected to remain “incognito” or completely confidential.  To ensure confidentiality, InfoSec Connect only requires job seekers to input their email address and their “Areas of Interest”.  If you are unsure about whether to reach out to a job seeker because they have chosen to not provide enough personal information, communicate with them through InfoSec Messages to create a rapport first.  Once that job seeker is interested in your opportunity, they will often take the next step in sharing their information.

 

What is a “resume database view?”

Every InfoSec Connect plan comes with some level of access to the search function of the resume database.  Depending on the plan you have selected you will have a set number of ’resume database views’ per month. For example, if your plan has 25 resume database views, you can access 25 new resumes every month. We do NOT limit the number of candidates you can receive on your posted jobs, nor do we limit the number of times you can view and download their resumes.

 

How is the resume a candidate submits to my job posting different than a Resume Database view?

If you wish to proactively search and extract resumes out of the InfoSec Connect Resume Database, the number of resumes you may view in full will be limited to a specific number per month depending on the plan you have chosen. We will never limit the number of people who can apply to your posted positions. We also never limit you from viewing any resumes that candidates submit to you.

 

What if I am having trouble viewing a resume?

If you cannot view a resume in your web browser we recommend refreshing the page after a few moments. If you still cannot view the resume please contact us.  As a fallback, you can always download the resume file to your desktop using the link on the resume page.

 

Do employers pay to access resume database?

Yes. Employers must be subscribed to InfoSec Connect to access the resume database.

 

Do job-seekers pay to be in the resume database?

No, inclusion in the resume database is completely free for job-seekers. They may opt in or out at any time and have complete control over their profile.

 

How is an “incognito” profile different than a “public” profile?

Meet Max Power.  Max has listed his made his profile public, which means employers will be able to see relevant information including his name, email address, areas of interest and skills.  The “Public” profile for Max will look like this:

 

What is an incognito profile?

An Incognito Profile allows candidate resumes and relevant skills/areas of interest information to be searchable in our database, while remaining completely confidential.  Many candidates are interested in hearing about opportunities, but either don’t want to be stalked by recruiters, or they don’t want anyone to know they’re on the hunt.  Here is the Incognito version of Max Power’s profile:

 

If I don’t have contact information for an “Incognito” candidate, how can I reach them?

The best way to communicate with candidates is through InfoSec Messages.  InfoSec Messages was created to stream line confidential communications between employers and job seekers.   Job seekers will be able to connect with you anonymously by clicking “Send Message” on the application page.  An alert of the message will be sent to your email along with a link to log into InfoSec Connect messaging system. As you are searching resumes in the database, you can also communicate with job seekers by clicking the button “Send Message” at the top of the profile page. This can be extremely useful when communicating with “Incognito” job seekers as their profiles will be strictly confidential.  The content of your communications will not be displayed in the email notification sent to you for security reasons.

 

So I can only view 25 resumes a month total from candidates?

InfoSec Connect never limits the number of candidates you receive. You can review all of the resumes that are submitted to your job posting from inside your account under the “Candidates” tab.The number of resumes you are referring to is the number of resumes you can download a month from our Resume Database. The Resume Database allows you to search an unlimited amount of resumes from eager job seekers. You can preview the content of an unlimited amount of resumes in the database, but we do limit the amount of job seekers you can contact. The 25 is how many times you can view the contact information for the resumes you are previewing.

 

GENERAL INFORMATION

 

How does InfoSec Connect work?

InfoSec Connect was designed by recruiters who specialize in the information security industry and we know how difficult the market for great talent can be.  We have made the system easy for you as an employer to reach active and passive candidates in the field.  We include resume database search with every plan as well as a way to confidentially communicate with candidates who would not post their resumes on traditional job boards.  We offer ease of use, an awesome branding platform and a no cost trial.  We proactively post your paid positions on social media and partner with other job boards and websites to help drive candidates to your jobs with speed and efficiency.

 

I want to be taken off or unsubscribe from your mailing list.

To unsubscribe from emails from InfoSec Connect, please Contact us with the subject line “unsubscribe” to be removed from our direct mail list.

 

Why can’t I login to my account?

The most common reason is a forgotten password.  Use the forgotten password feature to reset your password.  If you don’t have an account, feel free to sign up for a free trial!

 

If I cancel during my free trial, will I be billed?

You will not be billed if you cancel during your free trial. To avoid billing, make sure you cancel prior to your billing date. You can cancel at anytime from inside your account on the “Company” tab by clicking on “Subscription” and navigating to the right of the page to “Cancel”.

 

How much does it cost? What is the price after the free trial?

InfoSec Connect offers a 7-day free trial and if you cancel within the first 7 days, you will not be billed. This allows you to try any it out with no risk. We ask that you first select the plan that will best suit your needs and we require that you enter a credit card number to get started.  Once those two initial steps are complete, we will launch your jobs and will immediately begin to target the right talent in the marketplace.   But as soon as you do, we will send you an email with explicit instructions explaining how to cancel and when we will charge your card after 7 days if you don’t.

 

How do I change my password?

It’s easy. Log into your account and navigate to the tab titled “Me” on the left hand side navigation. Select “My Account” and click on the “Change My Password” button.  Boom. Done.

 

How many jobs can I post?

We offer a variety of subscription plans that differ based on the number of jobs you need to post. Keep in mind that you are subscribing to “job slots”, not traditional job postings.  This means you can change your job postings at any time without purchasing new job postings.  The free 7 day trial is our way of proving to you how easy our system is and how effective it will be for your InfoSec hiring. To view the plan you selected and designated job slots, click on “Subscription” on the left hand navigation. There you will see your subscription type, total job slots, and subscription cost.

 

Can I be invoiced instead of paying by credit card?

For monthly plans, we only accept payment by credit card. For invoice-based billing on our discounted longer term plans, please call us directly at 415-510-2973.

 

Can I change plans at any time?

Of course!  You can upgrade, downgrade or cancel at any time to meet your changing hiring needs.  To make the change, simply cancel your current subscription and click “Add Subscription”.  This will take you to the full change your current subscription, simply cancel your current subscription and select the “Add subscription” button to choose the new plan that works best for you.

 

What happens to my jobs if I downgrade to a cheaper plan?

Once the term of your current plan ends, your oldest jobs (over the allowed count) will automatically be closed.

 

Does my monthly InfoSec Connect subscription renew by a certain number of days or by calendar month?

Monthly subscriptions renew every calendar month after sign up date. For example, if you signed up on May 21st, your next billing cycle will start on June 21st.

 

Can I cancel any time?  How?

Hiring trends change and you may need to cancel your subscription for a period of time.  Simply click on “Subscription” on the left hand side navigation and select “cancel”.  Your employer account stays the same, but your subscription payments will stop.  You can reactivate your subscription or change to a different plan at any time without any hassle. Make sure you cancel prior to your billing date to avoid any unwanted charges. Your subscription will be cancelled effective on your next billing date. Once your account is cancelled you will lose access to your candidates, jobs, and resume database until you re-subscribe.

 

How do I change my credit card on file?

Navigate to “Subscriptions” under the “Company” tab and click “Change” under “Payment Method”.  Edit your new credit card information and submit.  All future charges on your account will be billed to this new card.

 

Why do you need my credit card for a free trial?

Although it is a free trial to any of our subscription plans, you are charged for that plan at the end of your trial period. This is to ensure a seamless transition into your subscription and avoids any disruption of your job postings. During the trial you can cancel at anytime prior to being billed.

 

How much does it cost?

We know you have a lot of choices when it comes to posting destinations and our goal is to provide you with a secure, reliable, cost-effective resource that will meet your information security hiring needs.  Our Essential plan starts as low as $59/month for one job slot and we are happy to customize plans based on volume or necessary sourcing capacity.  See our pricing page for details.

 

What am I committing to?

Pay monthly or annually. If you decide to cancel your subscription, it will be cancelled at the end of the subscription period that you chose and you won’t be billed again until you renew your subscription.  You can cancel your current subscription at any time and you will not be charged at the next billing cycle.

 

Why was my account closed or deactivated?

You may be in violation of our InfoSec Connect Job Quality & Inclusion Guidelines. If you feel like none of those reasons are applicable please contact us at +1.415.510.2973 to discuss.

 

Am I eligible for a refund?

It is not our policy to offer refunds on subscription services, however, your happiness is very important to us.  If you feel you are entitled to a refund, please contact us and we will work to ensure you are satisfied.

 

Can I be invoiced?

We only offer invoices for 6 and 12 month plans. If you’d like to keep track of payments for your records there are receipts available to you from inside your account.

 

What are my options for billing terms?

We offer monthly, 6 month, and annual billing options. The monthly plans are subscription based and are renewed on a month-to-month basis paid by credit card only.  Other plans with a 6-month or 12-month commitment can be invoiced and are a commitment to service for the allotted amount of time and come with significant savings vs. a monthly option.

 

How do I know when I will be billed?

Your next billing date is listed under the “Subscription” section in the left-hand navigation.  It is clearly marked under “Next Billing Date”.

 

Can I just use the service for a single month?

Absolutely. All subscriptions are set up to automatically renew at the end of each billing term, but you can cancel at any time. If you have a monthly billing term, you can turn your subscription off and on as you’d like.

 

If I cancel during my trial, will I be billed?

If you are on a free trial, you will NOT be billed if you cancel prior to being billed. Your exact billing date and time is listed for you in your account at anytime for you to reference. When logged in, click on “Subscription” from the left hand navigation.

 

If I cancel in the middle of my billing cycle, will I receive a partial refund?

No. When you are charged, you are paid through your billing term. Essentially you pre-pay for the month ahead. If you are on a paid plan and you cancel your subscription, your account will move to inactive on your next billing date.

 

Can I purchase a single job posting?

Yes. We offer subscription plans with an assigned number of job slots, including the Essential plan with one job slot for as low as $59/month. You can cancel at any time.  If you need to post an additional job but have already filled all of your job slots, then you will need to upgrade to the next available plan size.

 

I don’t want to deactivate my account, but I just don’t want to pay next month.

You can cancel your subscription at anytime during your billing term under “Subscriptions”. Your account will move to inactive on your next billing date.

 

How will I know the trial is working after 7 days?

In the first 7 days, we anticipate that you will have a good feel for how InfoSec Connect works and whether it will be a good fit for your needs. While we believe more time will bring more candidates to your door, 7 days should be enough for you to make a decision about your subscription prior to moving forward.

 

So, I got an email saying that you would post my job for free.  What’s this about only for 7 days??

Yes!  We sent you an email to let you know about our free trial.  We will post your job for free and the code you input helps us track how you found us.  You don’t need the code to get the free 7 day trial, but we sure would appreciate knowing what’s working in our marketing design!

 

BILLING INFORMATION

 

When will I be billed?

Your account will automatically be charged for the subscription plan you selected at the end of your trial. Your billing date is available for you to reference from inside your account at anytime. When logged in, click on “Subscription” from the left hand navigation menu. Your billing date is clearly marked under “Next Billing Date” on the right side of the page.

 

Why am I getting a recurring charge?

That is the nature of a subscription service and all of our subscriptions are set up to automatically renew at the end of each billing term. The automatic renewal of your account ensure that your job stays posted and that you have continuous and uninterrupted access to the Resume Database. You can cancel your subscription at any time under “Subscriptions”.

 

I didn’t realize this was a monthly billing and I don’t want to continue.  How do I resolve my current charges?

InfoSec Connect is a subscription based service and all users are required to agree to monthly billing during sign up. Unfortunately, it is not in InfoSec Connect’s jurisdiction to manage each account for cancellation. However, your subscription may be canceled at anytime under “Subscriptions” by selecting “Cancel”.

 

What happens to my account if I cancel?

If you cancel your account during your trial, your account will remain active, however, your postings are taken down and you will need to renew your subscription in order to run future postings.

 

I intended to cancel my trial but I was charged. Can I be refunded?

Please contact us to discuss the circumstances.  We will work with you to find a solution.

 

Am I eligible for a refund?

If you’re not completely happy with our service, give us a call at +1.415.510.2973 and we will do our best to make it right.

 

I bought the annual plan and wish to cancel my account early.

If you’re not completely happy with our service, give us a call at +1.415.510.2973 and we will do our best to make it right.

 

I have funds on my card, why was my charged declined?

If your credit card was declined, please contact your card provider and let them know you are using it on InfoSec Connect. Some credit card providers have blocks when purchasing subscriptions services or software/computer equipment, particularly if you are using a corporate card.